Irfan HomeCare — Privacy Policy

Last updated: 25 July 2026

Irfan HomeCare ("we," "us," "our") operates a platform that connects patients with home-based healthcare providers ("medics") in Garissa, Kenya. This Privacy Policy explains what information we collect, how we use it, and how we protect it.

By creating an account or using Irfan HomeCare, you agree to the terms of this Privacy Policy.

1. Information We Collect

From Patients

  • Full name, gender, phone number, email address
  • Location/area within Garissa
  • Preferred medic gender (if provided)
  • Booking details (medic requested, urgency level, date/time, notes about the visit)
  • Emergency request details (location, description of the emergency)
  • Account login credentials (password is stored securely and encrypted; we never store it in plain text)

From Medics

  • Full name, gender, phone number, email address
  • Professional details: medic type, license/certification number, years of experience, bio, languages spoken, rate per visit, area served
  • Profile photo
  • Account login credentials (encrypted)
  • Subscription and payment status (for platform listing fees)

Automatically Collected

  • Basic technical information such as device type and browser, for security and troubleshooting purposes

2. How We Use Your Information

We use the information we collect to:

  • Create and manage your account
  • Match patients with appropriate medics based on stated preferences
  • Facilitate bookings between patients and medics
  • Process and respond to emergency requests
  • Verify medic qualifications during our admin approval process
  • Communicate with you about your bookings, account, or platform updates
  • Maintain the security and proper functioning of the platform
  • Improve our services over time

3. How We Share Your Information

  • Between patients and medics: When a booking is made, relevant contact and booking details are shared between the patient and the assigned medic so the visit can take place.
  • With administrators: Our admin team can access account and booking information to verify medics, resolve disputes, and ensure platform safety.
  • We do not sell your personal information to third parties.
  • We do not share your information for advertising purposes.
  • We may disclose information if required by law, or to protect the safety of a patient, medic, or the public in an emergency situation.

4. Payments

Irfan HomeCare does not currently process visit payments directly through the app. Payments for medical visits are arranged directly between the patient and medic (e.g., cash or M-Pesa). Medic subscription/listing fees are paid via M-Pesa to Irfan HomeCare and verified manually by our admin team. We do not store your M-Pesa PIN or full financial account details.

5. Data Storage and Security

  • Passwords are encrypted and never stored in readable form.
  • We take reasonable technical measures to protect your data from unauthorized access, loss, or misuse.
  • No system is 100% secure, and we cannot guarantee absolute security, but we are committed to protecting your information to the best of our ability.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information (via your account's edit profile feature)
  • Request deactivation of your account (available in your dashboard's account settings)
  • Ask us questions about how your data is used

To exercise these rights, contact us at irfanku@gmail.com or +254728790921.

7. Data Retention

We retain your information for as long as your account is active. If you deactivate your account, we retain booking history records as needed to maintain accurate records for other users involved in past bookings (e.g., a medic's completed visit history), but your account will no longer be visible or accessible for login.

8. Children's Privacy

Irfan HomeCare is intended for use by adults. If a booking is made on behalf of a minor or dependent, the responsible adult managing the account is accountable for the accuracy of information provided.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes through the platform.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us at: