Irfan HomeCare — Terms of Service

Last updated: 25 July 2026

Welcome to Irfan HomeCare. These Terms of Service ("Terms") govern your use of our platform, which connects patients with home-based healthcare providers ("medics") in Garissa, Kenya. By creating an account or using our platform, you agree to these Terms.

1. What Irfan HomeCare Is — and Isn't

Irfan HomeCare is a booking and matching platform. We help patients find and request home visits from doctors, nurses, therapists, and caregiving staff, and we facilitate emergency ambulance requests.

Irfan HomeCare is not:

  • A hospital, clinic, or medical provider itself
  • A replacement for emergency services in a life-threatening situation
  • Responsible for the medical care, diagnosis, or treatment provided by a medic during a visit

Medics using this platform are independent professionals. While we review credentials during our approval process, Irfan HomeCare does not employ medics directly and is not liable for the quality of medical care provided during a visit.

2. Emergency Services Disclaimer

For life-threatening emergencies, always call +254728790921 or your nearest emergency service directly.

The in-app "Emergency Request" feature is a supplementary tool to request assistance and is reviewed by our team as soon as possible, but it is not a substitute for calling emergency services directly. Response times through the app are not guaranteed. Ambulance dispatch fees (currently KES 4,000) are payable on arrival or immediately after service, as disclosed at the time of the request.

3. Account Registration

  • You must provide accurate, current information when creating an account.
  • You are responsible for maintaining the confidentiality of your login credentials.
  • Medic accounts require submission of valid license/certification information and are subject to review and approval by our admin team before becoming active.
  • We reserve the right to approve, reject, deactivate, or reactivate any account at our discretion, including in cases of suspected fraud, misconduct, or violation of these Terms.

4. Bookings

  • Patients may request a visit from an approved, active medic through the platform.
  • Medics may accept or decline booking requests.
  • Either party may cancel a pending booking before it is accepted.
  • Payment for medical visits is arranged directly between the patient and medic (e.g., cash or M-Pesa) and is not processed through the Irfan HomeCare platform at this time.
  • Irfan HomeCare is not a party to the payment arrangement between patient and medic and is not responsible for payment disputes between them.

5. Medic Subscription

  • Medics may be required to pay a monthly listing fee to remain visible in patient search results.
  • Subscription payments are made externally (e.g., via M-Pesa) and verified manually by our admin team.
  • Medics whose subscription has expired will be hidden from patient search but may continue to manage existing bookings and their account.

6. Medic Verification

We review license/certification numbers and other information provided by medics during signup as part of our approval process. However, Irfan HomeCare does not independently verify credentials with issuing authorities at this time, and patients are encouraged to exercise their own judgment. We encourage patients to review medic profiles, including experience and ratings where available, before booking.

7. User Conduct

You agree not to:

  • Provide false or misleading information
  • Use the platform for any unlawful purpose
  • Harass, abuse, or endanger any other user
  • Attempt to bypass the platform to avoid fees or verification processes in a way that compromises patient safety

We reserve the right to suspend or terminate accounts that violate these Terms.

8. Limitation of Liability

To the fullest extent permitted by law, Irfan HomeCare, its founders, and administrators are not liable for:

  • The actions, omissions, or quality of care provided by medics
  • Delays or failures in emergency response
  • Disputes between patients and medics regarding payment or service
  • Any indirect, incidental, or consequential damages arising from use of the platform

9. Changes to the Platform and Terms

We may update these Terms, platform features, or pricing (including subscription and emergency dispatch fees) from time to time. Continued use of the platform after changes take effect constitutes acceptance of the updated Terms.

10. Governing Law

These Terms are governed by the laws of the Republic of Kenya.

11. Contact Us

Questions about these Terms can be directed to: